FAQ
How do I confirm my event services booking?
You'll have a link to digitally sign the contract and put down the deposit at the bottom of the email. You can also login to our site and access all of you past and upcoming quotes.
What payment options do you have?
We accept credit cards, debit cards, checks, ACH, Venmo, Zelle and paypal. Cards and ACH can be done directly through our website via the link at the bottom of the email or when you login to our site.
Do you rent out equipment and let us set it up?
Yes, we rent out most of our equipment so you can set it up and run it yourself. We'll show you how to use it if you like and we can help you with any issues over the phone or for a fee, we can have a technician respond to your event.
What types of events does NextLevel support?
We provide AV and production support for corporate meetings, conferences, weddings, festivals, tradeshows, schools, non-profits, and more.
What areas do you serve?
Our team serves Santa Clara, Campbell, Los Gatos, Santa Cruz, and most of Northern California including the greater Bay Area and San Francisco.
Do you provide AV technicians along with rentals?
Yes — we can supply professional technicians to operate audio, video, and lighting gear for your event.
How far in advance should I book services?
We recommend booking as early as possible, but we can often accommodate last-minute requests depending on availability.
Do you offer same-day or emergency AV support?
Yes — our team is available for urgent AV needs and same-day support whenever possible. Including late night rental drop offs and emergency repairs.
What’s included in your event production services?
We provide audio, video, lighting, staging, and full technical support to ensure seamless events from start to finish.
Can I rent audio, video, or lighting equipment separately?
Absolutely — equipment is available by department or as part of a complete package.
Do you provide support for hybrid or streaming events?
Yes — we offer PTZ camera systems, vMix switching, and full broadcast support for hybrid and online events.
Do you offer AV packages for weddings, parties, or celebrations of life?
Yes — we customize audio, video, and lighting packages for social gatherings, ensuring professional quality and a personal touch.
Do you provide AV for schools, non-profits, and fundraisers?
Yes — we support educational and non-profit organizations with affordable rental and production options.
How does your pricing work?
We offer daily equipment rental rates, labor rates for technicians, and custom quotes for full production packages.
What is your payment policy?
Standard terms are a 50% deposit with the balance due Net-30. Extended terms are available for established clients.
Do you deliver and set up the equipment?
Yes — our team can deliver, set up, and strike all equipment to ensure your event runs smoothly.
Can clients pick up rental equipment at your warehouse?
Yes — warehouse pickup is available for smaller rentals with prior arrangement.
What happens if equipment fails during an event?
We provide backup gear when appropriate and technicians can quickly troubleshoot or replace equipment on site.
Can you integrate with a venue’s existing AV system?
Yes — we often work with in-house AV to expand or enhance capabilities without replacing existing setups.
Do you provide staging, drape, and rigging?
Yes — in addition to AV, we offer staging platforms, drape, truss, and rigging solutions.
What brands of equipment do you carry?
We stock professional gear from brands like Meyer Sound, Vaddio, and other industry-leading manufacturers.
Do you offer preferred vendor discounts for venues or event planners?
Yes — venues and planners may qualify for tiered discounts based on booking volume.
How do you ensure smooth transitions during corporate meetings?
Our technicians manage cues, transitions, and backup systems to keep presentations on time and professional.